POSTAGE & HANDLING

Shipping to USA 🗽

  • ✦ Tracked international shipping  = $10.00 USD
  • ✦ Estimated delivery: 5-10 business days*

Shipping to CANADA 🍁

  • ✦ Tracked international shipping  = $15.00 USD
  • ✦ Estimated delivery: 7-12 business days*

    Shipping to the UNITED KINGDOM 🇬🇧

    • ✦ Tracked international shipping  = $10.00 USD
    • ✦ Estimated delivery: 4-6 business days*

     

    *Important Note (18 March 2020): Our team are still despatching orders as usual, however please be aware that due to the current worldwide situation we expect that there will be some delays in shipments. Your patience and understanding during this time is very much appreciated. 

    All orders are dispatched from our HQ in Sydney, Australia 🇦🇺

    Please note that the timeframe for delivery is an estimate only and we do not have any control over the delivery schedule once your order has been despatched. 

    Please check your shipping address carefully

    You will receive an email confirmation from us when you place your order. It is important that you double check that your shipping address is correct as once orders have been dispatched, they cannot be redirected.

    If you have made an error please contact us immediately and we'll be happy to help you. Our details are found in the Contact Us section of our website.

    Customs Duties and Taxes

    Luna Bronze is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, please visit the relevant postal system website for further details. Luna Bronze will not refund orders due to customs duties or taxes.

    Please note that Luna Bronze are unable to declare your order as a gift.

    Tracking

    If you wish to track your product, please input your tracking number provided by Luna Bronze in your shipment confirmation email into the DHL eCommerce tracking portal.

    If your package has not arrived within the estimated timeframe, please first contact DHL or your local postal authority for more information.

    Luna Bronze will do everything that we can to assist you should DHL or your local postal authority not be able to assist you, however we cannot be made liable and will not refund or resend the order.

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