Unless in the case of a faulty item, due to health and safety regulations, we are unable to offer refunds for any opened products.
All claims are individually assessed and approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.
All claims must be made within 7 days of receipt of goods.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Luna Bronze Pty. Ltd.
A refund will not be processed until the item has been received and inspected in good condition at the Luna Bronze warehouse.
Please contact LB HQ at email@example.com or via our Contact Page to obtain details on how to make a claim for refund or replacement.
Address for returns:
Unit 7, 7 Jubilee Avenue
Warriewood NSW 2102