No, prices will already be marked down when the sale goes live. No discount code needed!

No, the sale discount cannot be combined with any other offers, codes, or promotions.

Our Birthday Sale ends at 10:45am AEDT on Thursday 16th January 2025 and will not be extended!

We aim to process and ship orders as quickly as possible, but please allow for potential delays due to high demand during the sale. You'll receive tracking information once your order is on its way.

Unfortunately, we can’t hold items in your cart. If a product sells out before you complete your purchase, it will be removed from your cart at checkout.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We try to keep everything in stock, but items may sell out quickly. Once an item sells out, we can’t guarantee it will be restocked during the sale period.

Yes, eGift cards and bundles are excluded from the sale.

We can’t apply sale pricing to past orders or make changes once an order is placed. We recommend placing a new order if you'd like to take advantage of today's promotion. Now is great time to stock up!

Orders placed during the sale period cannot be canceled or amended once they’re processed. Please double-check your items before checking out!

Sale items are final sale and are not eligible for returns, unless they’re faulty or damaged.

We accept all major credit cards, PayPal, Afterpay and other payment methods listed at checkout.

Our Customer Support team will be busy during this sale period so your best way is to check our Help Centre first, or jumping on Chat and they'll be able to assist you. We appreciate your patience during this time and will do our best to provide you with our usual sunny service!